1. Purpose of This Page
This page explains how WhatsApp users can request deletion of their personal data from John's Umbrella Mart.
John's Umbrella Mart is a customer communication service integrated with the WhatsApp Business Platform. When you communicate with a business through WhatsApp, our system may process your phone number, WhatsApp message content, message timestamps, webhook events, delivery statuses, and related customer service records.
2. What Data Can Be Deleted
You may request deletion of the following data from our systems:
- Your WhatsApp phone number.
- WhatsApp message history stored by John's Umbrella Mart.
- Webhook logs linked to your WhatsApp messages.
- Delivery status records linked to your WhatsApp messages.
- Conversation records linked to your WhatsApp phone number, where deletion is legally and technically permitted.
Some records may need to be retained if required by law, fraud prevention, accounting obligations, security investigations, or legitimate business recordkeeping requirements.
3. How to Request Data Deletion
To request deletion of your WhatsApp data, send an email to:
Use the subject line:
Data Deletion Request
In your email, please include:
- Your full name, if applicable.
- Your WhatsApp phone number, including country code.
- The business or customer account you contacted, if known.
- A short statement such as: "I request deletion of my phone number and message history from John's Umbrella Mart."
You may also submit a request through our contact page:
4. Verification
Before deleting data, we may need to verify that you are the owner or authorized user of the WhatsApp phone number connected to the request.
Verification may involve confirming the phone number, checking message records, or requesting additional information needed to locate your data.
We will not use verification information for unrelated purposes.
5. Deletion Timeline
We will process valid deletion requests within 30 days of receiving enough information to identify your records.
If we need more information to verify or locate your data, the 30-day period may begin once we receive the required information.
We will send a confirmation email with a reference number to your valid email address.
6. What Happens After Deletion
After your WhatsApp data is deleted:
- You may lose access to previous WhatsApp chat history stored in the business's support systems.
- The business may no longer be able to view past support conversations linked to your phone number.
- Automated support workflows may no longer recognize your previous conversation context.
- Some features, such as order lookup, ticket history, or personalized support, may be limited.
- If you message the business again on WhatsApp, a new conversation record may be created.
7. Data Shared with Meta and WhatsApp
Because WhatsApp messages are delivered through Meta and WhatsApp infrastructure, some data may also be processed by Meta or WhatsApp.
We can delete data stored in John's Umbrella Mart and connected internal systems, but we cannot directly delete data held independently by Meta or WhatsApp.
For Meta or WhatsApp account-level privacy requests, you should use the privacy tools provided by Meta or WhatsApp.